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County's Pepco Work Group Surveys Businesses, Residents For Feedback on Utility's Service, Plus Impacts of Outages
The Pepco Work Group appointed by County Executive Ike Leggett is conducting an online survey of residential and business customers in order to receive the broadest possible range of feedback about their experiences with the electric utility company.
The survey is designed to obtain information on how the public views Pepco's service, the extent to which customers have experienced outages, the economic impact of those outages and some insight as to what additional costs customers would be willing to incur in exchange for improved service.
Two different surveys, one for business customers and one for residential customers, are offered. Click on the appropriate link to take the survey that applies: http://www.surveymonkey.com/s/PEPCOBUSINESS and/or http://www.surveymonkey.com/s/PEPCORESIDENTIAL. If both apply, customers are asked to complete each one.
The surveys will be available through Monday, January 31.
The Pepco Work Group is comprised of community leaders who were appointed to investigate the reliability of Pepco's service in Montgomery County and formulate concrete steps necessary to improve that service.
Leggett will share the Work Group's final recommendations with Pepco and the Maryland Public Service Commission (Pepco's regulatory authority). # # # Media contact: Bonnie Ayers, 240-777-6507 | |
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